About us

Refund & Cancellation Policy

Thank you for purchasing from our store. We provide digital animation effects, visual assets, and other digital products designed for livestream rooms and online content creators.

Because our products are delivered electronically, the following Refund & Cancellation Policy applies.

1. Digital Products

All products sold through our store are digital products. No physical goods will be shipped.

After successful payment, purchased digital products may be delivered electronically through a download link, email, customer account, or another delivery method specified on the product page.

Because digital products can be accessed, downloaded, or copied immediately after delivery, refund requests are generally not accepted once a digital product has been successfully delivered or accessed, except in the circumstances described below.

2. Eligible Refund Situations

Customers may contact us to request a refund under the following circumstances:

2.1 Product Not Delivered

If you have completed payment but have not received access to the purchased digital product, please contact us. We will investigate the order and provide the product or otherwise resolve the issue.

2.2 Technical Problems

If a technical problem with the digital product prevents you from reasonably accessing, downloading, or using it, please contact us.

We may first attempt to resolve the issue by providing technical assistance, a replacement file, an updated version, or another reasonable solution.

If the issue cannot reasonably be resolved, a refund may be considered.

2.3 Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

We will review the relevant orders and may issue a refund for the duplicate purchase where appropriate.

2.4 Incorrect Product Delivery

If the digital product you receive is materially different from the product described on the product page, please contact us.

We will investigate the issue and provide an appropriate resolution.

3. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

The customer has successfully received and accessed the digital product but has simply changed their mind.
The customer purchased the wrong product after reviewing the product information.
The customer no longer needs the product.
The customer does not have the compatible software or equipment required to use the product, where the compatibility requirements were clearly disclosed before purchase.
The customer downloaded or accessed the product and subsequently requested a refund solely because they no longer wanted it.
The customer did not review the product description or compatibility information before purchasing.

However, customers are encouraged to contact us if they experience a genuine problem with an order. Each request will be reviewed based on the individual circumstances and applicable law.

4. Refund Request Period

Customers should contact us regarding a refund or product issue within 7 days of the purchase date.

Requests submitted after this period may be reviewed at our discretion, particularly where there is evidence of a technical problem or an issue with product delivery.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

5. How to Request a Refund

To request a refund, please contact our customer support team using the email address below.

Customer Support Email: [spelljake110@gmail]

Please include the following information in your request:

Order number
Customer name
Email address used for the purchase
Product name
Description of the issue
Relevant screenshots or other supporting information, if applicable

Providing this information helps us investigate and resolve your request more efficiently.

6. Refund Review Process

Once we receive a refund request, we will review the relevant order and circumstances.

Depending on the situation, we may:

Provide technical assistance.
Provide a replacement or updated digital product.
Restore or resend access to the purchased product.
Offer another reasonable solution.
Approve a refund where appropriate.

We aim to respond to customer inquiries within 1–2 business days.

7. Approved Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

After the refund has been processed, the time required for the funds to appear in the customer's account may depend on the customer's bank or payment provider.

We do not control the processing time of the customer's bank or card issuer.

8. Chargebacks and Payment Disputes

Before initiating a chargeback with a bank or payment provider, we encourage customers to contact us directly so that we can investigate and attempt to resolve the issue.

We are committed to responding promptly to legitimate customer concerns and providing appropriate assistance regarding digital product delivery, access, technical issues, and eligible refunds.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, or business practices.

The latest version will be published on this page.

10. Contact Us

If you have any questions about this Refund & Cancellation Policy or an order, please contact us.